Refunds, Returns & Shipping

Customer Service Policy

Here at MyPlankton Australia we are absolutely committed to providing exceptional customer service and quality products.

We endeavour to make sure that our products are currently in stock and pricing is true and correct.Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Please feel free to contact us by voice message, text or email

  • Australia 24/7 text or voice message service ••••••••••••••• 0417 766 701
  • International contact or text •••••••••••• +61 417 766 701
  • Skype •••••••••••••••••••••••••••••••••••••••••••••• ‘myplankton’
  • Email •••••••••••••••••••••••••••••••••••••••••••••• info@marine-phytoplankton.com.au

Please leave us a detailed message or email us and we will get back to you within 24 – 48 hours.

Refunds

Are you delighted with your product?

If not, contact us and send it back intact and unopened, in good order within 7 days and we’ll refund your money.

That’s our 100% Money Back Guarantee.

NB: Payment transaction fees are non-refundable

Shipping

Shipping within Australia in most cases is included in the total amount you pay upon checkout.

Orders outside Australia may attract an international shipping fee.

If you require express shipping then please contact us after you have made your purchase to arrange.

Standard delivery time frames are between 3-10 business days

  • Australia 24/7 text or voice message service ••••••••••• 0417 766 701
  • For international callers phone •••••••••••• +61 417 766 701
  • Skype •••••••••••••••••••••••••••••••••••••••••••••• ‘myplankton’
  • Email •••••••••••••••••••••••••••••••••••••••••••••• info@marine-phytoplankton.com.au